Amish Trivedi
Software Engineer, Analyst and Project Management
Results-driven professional with knowledge in financial services (SCF) and supply chain management. Skilled in ERP systems (Oracle E-Business Suite), databases (Oracle, MS SQL, Sybase, MySQL), payment processing, and web development. Experienced in Agile/Waterfall methodologies, version control (Git, Bitbucket), and project management tools (Jira, Confluence, Jenkins, Docker) to deliver high-quality solutions and drive business growth.
Experience
Senior Technical Analyst
• Act as the bridge between business stakeholders and engineering teams, translating complex requirements into clear functional and technical solutions.
• Analyse end-to-end system workflows, data models, integrations, and APIs across enterprise OSS/BSS, OMS/EMS, and billing platforms.
• Perform data analysis using Oracle Database, SQL, and PL/SQL to investigate issues, validate data integrity, reconcile billing discrepancies, and support implementations and upgrades.
• Support production systems by managing incidents, performing root-cause analysis, and driving long-term fixes using Dynatrace monitoring, with collaboration via Jira and Confluence.
• Collaborate with architects, developers, QA, and implementation teams to deliver scalable, high-quality releases.
• Produce and maintain functional and technical documentation, supporting UAT, deployments, and continuous improvement.
Full-time
Operations and Application Analyst
• Delivered application support for a Supply Chain Finance (SCF) platform, partnering with banks, asset managers, and wealth management firms to resolve complex issues and ensure uninterrupted client operations.
• Automated finance workflows with Python, reducing manual effort and turnaround time; built a PySimpleGUI application to query Sybase databases, execute SQL, and generate formatted Excel reports, replacing a monthly manual reporting process.
• Developed and optimised SQL queries and stored procedures to support reporting, data analysis, and business operations, improving the accuracy and efficiency of data workflows.
• Diagnosed and resolved incidents in Kubernetes environments by analysing microservices logs (ledger upload, util, reader, validation, API, payment), ensuring root causes were identified and resolved promptly to minimise client impact.
• Monitored system health using PagerDuty, Datadog, and ActiveBatch, proactively detecting and addressing infrastructure and application issues to maintain high availability.
• Collaborated with Development, Infrastructure, and Implementation teams to onboard new customers, streamline integrations, and drive successful platform adoption.
• Authored user documentation and trained team members on new features and best practices, enhancing knowledge transfer and strengthening overall support capability.
Full-time
Oracle Engineer
• Designed and optimised SQL statements, analysed data, and modelled data structures to support business requirements and improve workflow efficiency.
• Evaluated system feasibility by analysing problems, defining requirements, and developing effective technical solutions aligned with business needs.
• Engineered database solutions using SQL, PL/SQL, and Oracle Database (12c+), enhancing performance and reliability of critical applications.
• Developed software solutions by gathering requirements, analysing system flows, and applying the full software development lifecycle (SDLC) to address problem areas.
• Utilised modern development and collaboration tools, including Jenkins, Git, Jira, Confluence, and Docker, to streamline delivery and improve cross-team efficiency.
Full-time
Software Engineer
• Evaluated operational feasibility by analysing requirements, defining problems, and developing effective technical solutions to improve business processes.
• Documented and communicated solutions through flowcharts, diagrams, code comments, and structured documentation to ensure clarity and maintainability.
• Developed and engineered applications using MS SQL Server, Oracle Database, and C# (.NET WinForms), enhancing system functionality and performance.
• Optimised operations by conducting systems analysis and recommending process improvements within the Oracle ERP application suite.
• Delivered software solutions by gathering requirements, analysing system flows, and applying the full software development lifecycle to resolve problem areas efficiently.
• Demonstrated leadership and team management by training and supervising new graduates and apprentices, leading daily stand-ups, and guiding teams to complete projects.
Full-time
STEM Ambassador
Volunteered with schools to mentor and inspire young people in STEM, promoting careers in science, technology, engineering, and mathematics.
Part-time (Volunteering)
Digital Marketing Executive
I was responsible for the execution of Crowberry Energy's marketing strategy, drive web-based marketing campaigns and maintenance and development of the corporate web sites.
• Executed marketing strategies and managed web-based campaigns to boost customer acquisition.
• Maintained and developed corporate websites, improving design, usability, and content for higher conversions.
• Optimised SEO/SEM initiatives, created targeted landing pages, and managed content-driven social media networks.
• Researched and implemented new digital marketing technologies to keep the company ahead of industry trends.
May 2015 - September 2015
Internship
International Student Ambassador
Playing a key part in recruitment activities both within the university and on overseas visits, as well as contributing to the support programme offered to students during their studies at Lancaster.
Part-time
Education
Uttar Pradesh Technical University (UPTU) 
India
Skills
- Oracle E-Business Suite (ERP) - Manufacturing (Supply Chain Management)
- Object-Oriented Programming (Python, C#)
- Databases (Oracle, MS SQL Server, MySQL, and Sybase)
- Web Development (HTML/CSS, PHP, JavaScript)
- Procedural Language (PL/SQL, Stored Procedures/T-SQL)
- Waterfall & Agile Development
- Git/Bitbucket Version Control Systems (VCS)
- Project Development & Management Tools - Jenkins, GIT, Jira, Confluence, and Docker
Interests
Apart from being a Software Engineer, I enjoy making travel, technology etc. videos on my YouTube channel.
In addition, I have an interest in digital photography because – “Photography captures a moment that words cannot describe.”
You can check out the work on Instagram handle.
When forced indoors, I follow a number of action, drama and comedy genre movies and television shows. I spend a good amount of my spare time exploring the latest technology news and playing video games.
Awards & Certifications
- Essential PL/SQL for Oracle 19c - 2021
- PHP Training Course - 2018
- Oracle Application Express (APEX) 5.1 · Foundation Training - 2017
- Certificate of Graduation (Chinese Language Course, South China University of Technology) - 2015
- Bangor University Employability Award (BEA) - 2014
- 3rd Place - Bangor University Cultural Challenge - 2014
- 1st Place - Bangor University Pitching Competition - 2013
Testimonials
"Amish applied for several internships at Lancaster University as he was keen to engage with our faculty internship programme. He was successful in securing two separate internships through the programme, impressing employers at interview with his knowledge, skills and dedication to his professional development. He is organised, polite and capable of managing several projects at the same time, always giving of his best to any work task."
- Pam Pickles (Student Employability Manager at Lancaster University)
"Amish has an aptitude for the subject and works very hard. He is a very positive and pleasant student and gets on well with both staff and fellow students. He is very active in extra curricular activities at Bangor University and has volunteered to take part in a number of activities. He has worked alongside University staff welcoming prospective students to the University, conducting school/campus tours, giving presentations about student life and contributing to the smooth running of the ‘open’ days. He has also been part of Bangor’s successful University Challenge team and has organised many social and sporting events for the student body and for his Halls of Residence. He has also competed in the Santander Entrepreneurship competition where he had to submit his business innovation idea (in the form of a business plan) to a panel of judges in a type of ‘Dragon’s Den’ arrangement."
- Gareth Griffiths (Director of Postgraduate Programmes at Bangor University)
"Amish is a part of our volunteer team for our IOP Lab In A Lorry events in secondary schools in Wales. We visit schools with a mobile science laboratory with the intention to inspire and enthuse the next generation of scientists and engineers. Amish presented our experiments to the young people aged 11-14 years old, showing great communication skills by articulating complex concepts in a simple way. By guiding pupils through the experiments, allowing them to explore for themselves, he provided a comfortable environment for them to use their scientific curiosity and grow in confidence."
- James Bamford (Senior Operations Coordinator - IOP Lab in a Lorry)
"Amish supported the business in the position of Digital Marketing Executive, during his post he achieved many items including: Complete redevelopment of the website to be Google Friendly; Creation of social media banners; Creation of an event /expo specific marketing materials; Support to achieving the Cyber Essentials Standard a UK GCHQ Anti Cyber Crime standard: Support to social media campaigns including video content. Amish was able to implement his special skills to support the business and project a modern socially engaged profile for our customers. He was able to work to tight deadlines, to a project plan and to budget. Amish worked well with our team to ensure the projects were all delivered with care and attention. I would recommend Amish to anyone who is looking for detailed technical support on website development, social media engagement and digital design/marketing."
- Becky Toal (CEO at Crowberry Energy and Crowberry Consulting)
"Amish is motivated, creative and professional and an asset to any team. Amish has project managed a programming and website development project from start to finish for a business client. The project ran smoothly with excellent results, leaving the client contented with the outcome. It’s been a pleasure to work with Amish and I commend him for his dedication, IT and business management skills."
- Carolyn Hayes (Operations Manager at Lancaster University)